Acceptance
These Terms and Conditions govern the use of the TravelWise app and the travelwise.pt website, provided by Our Small World (“we”). By creating an account or using the app, you accept these terms and the Privacy Policy. If you do not agree, do not use the app.
Description of the service
TravelWise is a trip planning and management app. It lets you create trips with one or several cities, organise the itinerary by day, record and split expenses, keep a journal and share the trip with other people. It includes an optional artificial-intelligence suggestion feature (“AI itinerary”), paid in credits.
TravelWise is not a travel agency. It does not sell or book trips, accommodation, transport or tickets, and has no integration with airlines, rail operators or booking platforms.
Account and eligibility
- To use the app you need an account, created with email and password, Sign in with Apple or Google.
- Minors must use the app with the knowledge and supervision of a legal guardian.
- You are responsible for the confidentiality of your credentials and for activity on your account.
- The data you provide must be accurate and up to date.
Acceptable use
You agree not to:
- use the app for unlawful purposes or to store unlawful content;
- try to access other people’s trips or data without an invitation;
- create multiple or fake accounts to obtain free credits, or abuse invitations and regenerations;
- interfere with the operation of the app, the servers or technical limits, or reverse engineer beyond what the law allows;
- use automated means to extract data or generate AI requests.
We may suspend or close accounts that break these rules.
User content
The content you put in the app (trips, notes, expenses, photos, journal) remains yours. You grant us only the licence needed to store, process and display it to you and the people you share the trip with, for the sole purpose of providing the service.
In a shared trip, members see and, if they are collaborators, edit that trip’s content. Share only what you have the right to share.
Credits and in-app purchases
- The AI itinerary works with credits. Each action shows its price in credits before you confirm it.
- Credits can be obtained for free (for example, welcome credits or invitations, where available) or bought in the app in packs or through the Premium subscription.
- Purchases are processed by Apple (App Store) or Google (Google Play), under those stores’ terms. We do not process payments or store card data.
- Refunds: we do not issue our own refunds. Refund requests follow the rules and channels of the store where you bought. This does not affect the rights the law gives you as a consumer.
- Subscriptions renew automatically until you cancel them. Manage and cancel the subscription in your Apple or Google account settings.
- Credits are not money: they have no monetary value, are non-refundable and non-transferable and cannot be exchanged for money.
- When a generation starts, credits are held. At the end, you are only charged for what was delivered. If the generation fails, the hold is released.
- We may change credit prices. New prices apply only to actions confirmed after the change.
AI itinerary
- AI suggestions are proposals, not guarantees. They may contain errors, closed venues, outdated opening hours or inaccurate estimates.
- The AI has no access to real timetables, availability or today’s prices. The values it shows are estimates, and are marked as such.
- Always confirm times, prices, access conditions and availability with the official bodies before you travel.
- The AI does not book, does not buy and does not change your itinerary without your choice.
- The list of what the AI does and does not do is on the home page and in the app itself.
Availability and changes to the service
We aim to keep the app available and working properly, but we do not guarantee it will be free of interruptions or errors. Some features need an internet connection. Offline, the app shows the data already stored on the device and does not allow editing.
We may change, add or remove features. If a change significantly affects something you paid for, we will notify you with reasonable notice.
Limitation of liability
To the extent permitted by law, we are not liable for indirect damages or for losses arising from: travel decisions made on the basis of suggestions from the app or the AI; third-party information (timetables, prices, addresses); network, device or store failures; or use of the account by third parties to whom you gave access.
Nothing in these terms excludes or limits liability that cannot be excluded by law, notably for wilful misconduct or gross negligence, nor the consumer rights provided by Portuguese and European law.
Intellectual property
The app, the website, the TravelWise brand, the logo, the design and the software are ours or licensed to us. We grant you a personal, non-exclusive, non-transferable licence to use the app for personal purposes, under these terms and the rules of the store where you downloaded it. Cover photos may come from Unsplash, with the authors’ credits shown in the app.
Termination and account deletion
You can stop using the app and delete your account at any time, under Settings → Delete account, or by email. See Delete account and data. Deletion is permanent. Unused credits are lost and not refunded. To avoid being charged again, the subscription must be cancelled in the store.
We may suspend or close an account that seriously breaches these terms, notifying you, except where the law or security prevents it.
Governing law and jurisdiction
These terms are governed by Portuguese law. Without prejudice to mandatory rules that allow consumers to bring proceedings in the courts of their place of residence, disputes are submitted to the Portuguese courts.
Alternative dispute resolution
You can file a complaint in the Electronic Complaints Book.
In the event of a consumer dispute, you can turn to an alternative dispute resolution (ADR) body. The full list of ADR bodies is on the Consumer Portal, at www.consumidor.gov.pt.
Contact
Our Small World. Email: oswtraveladm@gmail.com.
Updates
We may revise these terms. If the change is significant, we will tell you in the app before it takes effect. If you keep using the app afterwards, you accept the new version.